Mobile & Corporate Billing Supervisor
WEData -
Smart Village, GizaPosted 4 years ago224Applicants for1 open position
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Job Details
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Job Description
- Monitor financial validation upon customer activation (support documents, hardware fees paid, information provided adequate) or customer status update such as upgrade or downgrade to ensure validity and adequacy of information.
- Interfere in cases of issues with test bill cycle results to investigate reasons and identify solutions to mitigate disruptions
- Monitor paid and unpaid invoices/performs, visit large businesses and key customers when needed to explain due balances and work to reduce due amounts to increase collections and cash flow
- Handle and resolve more complex and escalated disputes / queries with customers, warn customers in cases of delays, suspend accounts after the grace period if invoices not paid after receiving approvals, void invoices where necessary to ensure business flow.
Job Requirements
- From 2 to 4 years of experience