Renewals Manager - GSP Saudi Arabia
Cisco -
Riyadh, Saudi ArabiaPosted 4 years ago15People have clicked1 open position
Job Details
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Job Description
- Drive CX Renewals motion with the customer and manage a team of Cisco resources for all renewal activities from opportunity identification to negation to close
- Focus on selling the existing portfolio and new offers
- Renew, up-sell and close on-time contracts in assigned territory
- Increase sales penetration at existing accounts
- Understand customers’ and partners’ procurement process
- Maintain internal and external relationships in support of closing the sale
- Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
- Utilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan
- Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction
- Understand the overall industry environment
- Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
- Monitor and report on market and competitor activities and provide meaningful reports and information
- Analyze data and trends to identify growth opportunities
Job Requirements
Who You Are
- Excellent executive level communication and presentation skills
- Process Expert: Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality and accuracy
Required experience:
- 7+ years of leadership experience with a solid focus on negotiating contracts and strategy
- 5+ years of experience with subscription and software offers
- Education: Bachelor degree; Master’s degree preferred.
- Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)
- Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.
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