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Job Description
- Review the performance of each team member at the departmental objectives discussion appraisal
- Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.
- Sending the discharge cases for Lab manager
- Rounds in ICU, CCU, inpatients
- Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
- Sending rounds reports with bed numbers and nursing ratio
- Customer service daily activities for the day before.
- Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
- Boost word of mouth by providing best-in class service before, during and after patients stay.
- Holding customer satisfaction surveys for diverse hospital services.
- Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
- Handling the DAMA cases
- Sending a welcoming messages to new entrance patients
- Build loyalty through customer service.
- Redefine evaluation criteria for customer service
Job Requirements
- Bachelor degree
- Excellent command of English
- Six Years of Experience in Customer Service.
- Preferable: (Experience in Hospitals)
- Strong knowledge of Microsoft Office.
- Focus on quality and customer service
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Creative ability & writing proficiency
- Must adapt well to change and successfully set and adjust priorities as needed
