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Job Description
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Job Requirements
- Must be graduated
- Preferred degree in Computer Science or Information Technology but not essential
- Males only
- Egyptian only
- Proven customer support experience at least 2 years of experience
- English level must be not less than very good
- Strong phone contact handling skills and active listening
- Experience with remote desktop applications and help desk software is preferred.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
