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Senior Account Manager

Star Distribution
Sheraton, Cairo
Posted 4 years ago
65Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Manage multiple accounts; develop positive working relationships with all customer touch points
  • Drive client retention, renewals, upsells and client satisfaction
  • Work closely with Associate Account Managers and Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking.
  • Work closely with Analytics and Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
  • Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.
  • Prepare campaign insights reporting, including analysis and research.
  • Manage weekly campaign status documents for review.
  • Work closely with Finance on billing set up and invoicing.
  • Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting.
  • Provide input on new processes and workflows as needed.
  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Job Requirements

  • BSc degree in Business Administration, Sales or relevant field.
  • Proven work experience as a Senior account manager.
  • Strong analytical and organization skills.
  • Familiarity with sales performance metrics.
  • Team management skills.
  • Excellent communication skills with a customer service attitude.

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