Back Office Supervisor

Looking for The Back Office Team Supervisor is responsible for effectively supervising individuals with the following job functions and generating associated reporting analysis:

• Monitoring accuracy and timely completion of billing system work orders, exception reports and entering order, job and account corrections as needed
• Provides timely and accurate responses to internal inquiries
• Identifies errors and provides feedback to cross-functional department supervisors to coach agents
• Handles requests to make order entry changes to correct billing circumstances or clean up order entry errors, which at times may include customer contact
• Ensuring timely and full completion of all work orders and aging jobs Completes projects as assigned by Technical Operations leadership teams

Essential duties:

• Delivers appropriate productivity reports on a timely basis and any others as requested by manager Schedules and conducts team meetings and cross-functional awareness meetings as needed Participates in operational weekly meetings to report issues and provide analysis of work order compliance
• Directs projects and assignments and all activities related to the achievement of quality work delivery by Back Office team
• Leads team efforts in data gathering, fact-finding and analysis, and with limited direction, formulate final conclusion, alternatives and recommendations
• Develops, with limited guidance, project approaches, team staffing and work plan Identifies processes or procedures that require improvement
• Recommends improvements to customer projects, internal processes, and practices Maintains effective relationships with other groups Leverages capabilities of others and provides direction and support to team and peers
• Demonstrates a high level of professionalism in professional and personal relationships
• Develops breadth of professional knowledge and technical expertise through self development activities and ongoing training Prepares reports with minimal guidance