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Job Description
- Provide user support and Technical support service on company-supported computer applications and platforms.
- Troubleshoot problems and advise on the appropriate action
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all Received Incidents
- Administer help desk software
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Prepare activity reports
- Inform management of recurring problems
- Stay current with system information, changes and updates
Job Requirements
- Experience in the domain controller and active directory
- Experience in the hotel program and surveillance camera system NVR