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Job Description
The R&D Manager:
- Manages the R&D function within scope under the guidance of the R&D Lead;
- In-line with the overall R&D road-map and business strategy;
- The R&D Manager acts as the face to the customer by advising customers in application and choice of the right product suitable for their setup;
- Ensures that technical support to existing and new customers is being provided;
- Create new market opportunities by leveraging the customer network and product innovations;
- Organises and runs training courses about the full product range and application for customers;
- Develops and supervises R&D Specialists; provides guidance and support on more complex activities and key issues.
The role:
- The R&D Manager should mainly supervise and/or execute the following set of activities in line with the scope of the Job Family:
- Obtain Insights to Better Understand Trends and Customer Needs and Generate Ideas
- Prepare, Participate to and Follow-Up Meetings to Gather and Discuss Market, Customer and End-User Insights
- Translate Insights into Concrete Ideas for Specific Customers, e.g. Brainstorm between Product Experts, Technical Service and Sales on Customer Target Group for Newly Developed Product from Global R&D
- Demonstrate New Product to Customer and Check Interest, e.g. Inspiration Day, Customer Visit to Present New Product
- Contact Customer to Ensure Understanding and Ask Further Details on Request
- Receive Request from Customer to Create a New or Modify an Existing Solution
- Balance Time and Resource Effort vs. Benefits of the Request, e.g. Discuss Feasibility, Assess risks , Ensure Compliance with Business Standards
- Define Application Types Conform Customers Specs
- Follow-Up Production Planning for the Production of Industrial Samples and Keep Customer and Other Stakeholders Informed
- Collect Customer Feedback on Sample and Testings and Define Next Steps in Product Creation
- Receive Customer Feedback on Industrial Trials and Define Refinements if Needed
- Evaluate First Industrial Trial and Check Workability of Delivered Solution
- Make a GO/NO GO Decision to Production in Case of OOS and Report the OS Specificities to Customer
- Support or Perform Onsite Customer Technical Audits
- Communicate and Align with Customer and Stakeholders on Project Content nd Status
- Perform Onsite and Offsite Customer General Training's
- Visit Customer and Provide Guidance How to Develop Customers Business
- Prepare, Participate to and Follow-Up Meeting Customer Business Review
- Weetings and Market Segment Reviews
- Search for a Match within Current Solution Portfolio, e.g. Compare Request with E-Catalogue, Recipe book
- Provide Physically or Remotely Assistance to Industrial Trials at Customer for new products
- Develop employees by creating individual learning plans
- Drive continuous improvement initiatives re processes, technologies, and organization
- Mentoring and coaching employees to ensure team effectiveness
- Promote information and knowledge sharing with others.
Job Requirements
- Bachelor / Master Degree in Business Administration, . or similar
- 5+ years of experience in the . industry
- Experience in Project Management & Leadership
- Outstanding presentation skills
- Experience in Sales or .
- Good knowledge of working tools (MS Office, Salesforce, SAP,…)
- Fluent Business English