Technical Support Specialist

Marcyrl Pharmaceutical Industry - Obour City, Cairo

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Provide network, Windows, applications and mail support
  • Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, printers, and networking equipment – both local and remotely.
  • Respond to requests and incidents by phone, email, help desk tickets, on-site visits, or remote-control sessions.
  • Install and configure hardware components and software applications.
  • Perform routine hardware and software maintenance on client computers, servers, and network infrastructure.
  • Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor.
  • Collaborate with team members to help identify, develop, and document processes, procedures, and work instructions
  • Backup and restore computers, laptop and servers.
  • Experience with Anti-Virus technologies
Job Requirements
  • Knowledge of IT infrastructure hardware and software
  • Knowledge of Windows Server and domain environment ( DNS , DHCP , Group policy and Active directory ).
  • Good oral and written communication skills
  • Proven ability to communicate with customers to diagnose and resolve problems
  • Demonstrated capability to communicate with infrastructure, engineering and operations personnel on a technical level
  • Proven ability to work under time constraints
  • Strong problem analysis and analytical skills
  • Proven ability to document work processes
  • Minimum of a bachelor’s degree in Computer Science, Engineering, or a related field of study; OR equivalent education, training experience
  • Minimum 3 years work experience in same field.
About this Company

Marcyrl has been established since 1998 as a simple private company “Marcyrl Import & Export Company”. On Jan 17, 2002 and according to Law no. 491 /2002, Marcyrl has received Ministry of Health approval to build the factory under the name of "Marcyrl Pharmaceutical... (More)

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