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Job Description
- Provide network, Windows, applications and mail support
- Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, printers, and networking equipment – both local and remotely.
- Respond to requests and incidents by phone, email, help desk tickets, on-site visits, or remote-control sessions.
- Install and configure hardware components and software applications.
- Perform routine hardware and software maintenance on client computers, servers, and network infrastructure.
- Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor.
- Collaborate with team members to help identify, develop, and document processes, procedures, and work instructions
- Backup and restore computers, laptop and servers.
- Experience with Anti-Virus technologies
Job Requirements
- Knowledge of IT infrastructure hardware and software
- Knowledge of Windows Server and domain environment ( DNS , DHCP , Group policy and Active directory ).
- Good oral and written communication skills
- Proven ability to communicate with customers to diagnose and resolve problems
- Demonstrated capability to communicate with infrastructure, engineering and operations personnel on a technical level
- Proven ability to work under time constraints
- Strong problem analysis and analytical skills
- Proven ability to document work processes
- Minimum of a bachelor’s degree in Computer Science, Engineering, or a related field of study; OR equivalent education, training experience
- Minimum 3 years work experience in same field.
