Senior Customer Insights Specialist
Talabat -
Maadi, CairoPosted 4 years ago45Applicants for1 open position
- 23Viewed
- 3In Consideration
- 8Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Provide timely, relevant and actionable insights from data, supporting decision making processes
- Contribute to the development and enhancement of offers & promotions through the identification and presentation of appropriate recommendations
- Develop and deliver appropriate models to support targeted activities relating to consumers
- Identify, monitor and measure the customer experiences offered across the business in order to provide actionable recommendations for continual improvements
- Bring data sets together in a cohesive way to enable blended insights
- Use analytics and data modelling to deliver new and actionable insight about the customer base, key markets and competitors
- Build propensity and segmentation models to enable efficient targeting of customers and prospects
- Deliver the agreed program of insights (customer journey reviews across competitors, competitor promotional and price optimization, customer development plan, customer shopping habits)
- Obtain and analyze data on consumer behavior and emerging trends and presenting key findings and actionable insight to the wider Customer & Marketing team to feed into the marketing strategy and plan
- Anticipate customer needs and desires through thoughtful analysis and proposals on how to improve connections with customers
- Connect with the voice of the customer, local markets and the online world in day to day business operations
- Recommendations for customer acquisition and customer retention
Job Requirements
- Bachelor’s Degree in any field preferably majored in Marketing or Statistics.
- From 4 to 5 years of experience in commercial insights preferably in data analytics roles in an e-commerce, telecom,banking or a market research firm.
- Google Analytics expertise or knowledge is preferable.
- Excellent command of spoken & written English
Featured Jobs
Similar Jobs
- business management and human ...الناجح للخدمات والاستشارات التعليمية والطلابية - Mokattam, Cairo28 days ago
- political science and economic...الناجح للخدمات والاستشارات التعليمية والطلابية - Mokattam, Cairo28 days ago