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Job Description
Schneider Electric is seeking an Advanced Technical Support Engineer who will be located in Cairo and responsible for remotely supporting our customers in the Middle East & Africa for the best use of SE technology. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time.
- Provide remote technical troubleshooting with customers.
- Contribute effectively to achieve the KPI's of the individual, department and the company attributing to customer satisfaction and service levels.
- Receive, Register and solve all technical customer requests in CRM.
- Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
- Categorize Tickets depending on following Types:
- Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others. - Maintain accuracy in responses, creation of Customer records
- In-depth knowledge of Product catalogue, selection and data searching.
Job Requirements
- Graduate in Electricity / Electronics / Electrical engineering / Automation / industrial / Mechatronics Engineering.
- +5 years of Experience in technical support or relative experience. - Fluent in Arabic, French & English
- Good written and spoken communication skills.
- Able to work with Multicultural environment with regional responsibilities - Ability to work under pressure. -
- Excellent problem-solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.
- experience in 3-phases UPS, Datacenters & cooling systems.
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