Care Project Manager
Nokia -
Riyadh, Saudi ArabiaPosted 4 years ago52People have clicked1 open position
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Job Description
- MAIN ACTIVITIES
- Single Point of Contact (SPOC) for all Maintenance aspects with the customer.
- Manages Customer Maintenance escalations, escalating to the appropriate BG channels to ensure the best support is provided.
- Responsible for the management of in-country ‘Front End’ TSO teams
- Be responsible for PO bookings, revenue and OI forecast/booking, make sure correct cost allocation, follow up Invoice issuance and cash collection.
- Coordinate Maintenance FLM (Level 1) activities across the country in cooperation with local teams.
- Ensuring and maintaining Nokia KPI’s with the customer.
- Cost controlling and follow up in order to maintain maintenance contract profitability and margins.
- Identify new business opportunities
- Triggering and being accountable for care contracts on-time renewal, driving and coordinating with different teams "presales, tendering, Back office …etc." to prepare contract renewal
- Ensure internal escalation process within Nokia internal BGs is followed.
- Follow up the repair and return TAT (Turn Around Time) for the faulty equipment's.
- Follow up delayed tickets action plans for all subsystems to avoid repetitive violation of KPI’s.
- Managing the maintenance contracts with 3rd party and ensuring that all services are compatible with the planned contracts with the customer from starting and ending dates of maintenance services.
- Participate in establishing budgets and reach the Project objectives
- Drive the risks management of the project and contribute to the Project reviews
- Preparing monthly/periodic maintenance activity reports.
Job Requirements
- Required Skills
- Well-versed in project management structure, techniques and discipline according to Nokia project Management mode of operation
- Knowledgeable on services portfolio, policies, and procedures related to maintenance business services
- Excellent interpersonal and negotiating skills
- Broad and general technical product knowledge
- Familiarity with financial concepts, management, and controls
- Ability to work in diverse teams and on different levels
- Work in coordination mainly with Back-office SBU, sales, presales, tendering, logistics, procurement
- COMPETENCIES
- Adaptability
- Decisiveness
- Manage Execution
- Foster Open Communication
- Business Acumen
- Customer Focus
- SKILLS
- Communication
- Business
- Customer Relationships
- Project Management
- Products
- Networks
