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Software Support Engineer

Sumerge
Cairo, Egypt
Posted 4 years ago
28Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Monitors, administrates and troubleshoots systems and business applications.
  • Performs the roll-out and deployment of new system features and updates.
  • Communicate with users through a series of actions to help resolve issues or how to effectively use the system.
  • Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems...etc.
  • Providing remote and face-to-face technical support to system users.
  • Escalate technical issues to L3 technical support and follows up on their resolution and deployment.
  • Providing an effective interface between users and L3 technical support, supplying all necessary diagnostic information according to procedures till issues are resolved.
  • Maintaining accurate records of all issues with resolution and contact details.
  • Applies software security and upgrades to operating systems and applications.
  • Performs regular backups and disaster precautions.
  • Make continual improvements to procedures and documentation.
  • Automate repetitive tasks via scripting

Job Requirements

  • 2-5 years exp. in Software Support / Database Administration
  • SQL Scripting
  • Web Applications
  • Windows/ Linux Administration
  • OS Networking
  • Knowledge of Java/JEE Application Servers is a plus

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