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Job Description
Please note that this position is an Entry Level Job. Undergraduate in their final year or Fresh Graduate are welcome to apply. Training will be provided.
Responsibilities
- Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls when needed.
- Explain benefits and advantages of our medical services to clients.
- Follow communication scripts and use knowledge of the Al-Jamila Hospital’s services to go off-script when necessary.
- Build positive relationships and embrace Al-Jamila Hospital by going above and beyond with customer service, ensuring all questions, cancellations and confirmations are addressed appropriately.
- Report any problems to their superior immediately to avoid service interruption.
- Create and maintain case management records of daily problems and remedial actions taken in a call center database.
- Reply to comments on posts, moderate discussions and respond to direct messages
- Draft replies to messages and comments for other communication channels when required.
- Align a smooth communication channel with different co-workers to resolve clients problems and requests in a highly professional manner.
Job Location
- Mokattam, Cairo, Egypt.
Job Requirements
Qualifications
- Females only.
- Age: 27 years Max.
- Education: Bachelor's Degree or Higher Institute.
- Fresh graduate or 1 to 2 years of experience in Call Center.
- Previous experience in a call center or customer support role preferred but not mandatory.
Skills
- Strong active listening skill and verbal communication.
- Adept to problem-solving and conflict resolution.
- Ability to multitask, manage time, and prioritize.
- Positive Attitude.