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Job Description
- Monitoring of Tier 1 & Tier 2
- Setting teams KPIs & coaching team members
- Organizing tasks between teams
- Making reports & analysis of offline business
- Managing team consists of 15-20 agent
- Coordinating with all supporting function to eliminate any problems affecting the operations.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Job Requirements
- Bachelor degree
- Experience in the call center industry with the same position for at least 3 years.
- Male preferable.
- Excellent in English.
- Max. age is 35 years old.
- High level of communication skills.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
- Excellent problem solving, leadership, and customer service skills.
