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Senior Quality Assurance Officer

INDEVCO
6th of October, Giza
Posted 4 years ago
107Applicants for1 open position
  • 95Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Handle all returned goods quality investigations and find out the responsible department.
  • Record and analyze customer complaints in order to prepare daily analysis reports to be presented to the Management.
  • Follow up on the implementation of the corrective action set during the customer complaint meeting to ensure lower complaint percentage.
  • Conduct quality circles and awareness sessions to concerned parties.
  • Issue and analyze the ICC – Internal Customer Complaints, set action and follow up on implementation.
  • Review customer complaints against order documents to make sure that the complaint is valid.
  • Conduct customer visits when needed with the concerned sales employee and to provide technical guidance and support in their production process.
  • Follow up on the returned goods process with all concerned departments to ensure that goods are segregated and the complaint cycle is approved.
  • Prepare reports regarding the status of returned goods and submit them to management.
  • Sort out returned good received from the customer then validate complaints in order to identify the defect and defected percentage.
  • Review and revise artwork design after mounting and before the printing process to ensure customer requirements’ are met.

Job Requirements

  • Bachelor of Business Administration (BBA)
  • Customer Oriented

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