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Crisis Management (Outsourced Contractor)

Orange Egypt
Giza, Egypt
Posted 4 years ago
53Applicants for1 open position
  • 29Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Incident Handling:

  • Strictly follows CMC Incidents’ Notification and Escalation Matrix to send communications to the right recipients’ according to the established SLAs.
  • Follows up with problem owners to ensure closing all the pending incidents as well as concluding the actions identified following major incidents.
  • Reviews and updates CMC communication lists, Network SMS groups, Crisis Communication Guideline as well as all CMC documentations.

Crisis Handling:

  • Schedules Crisis Conference Calls on Crisis Conference Bridge when needed.
  • Manages the renewal of Crisis Communication Means (CMC Hotlines, Walkie-Talkie licenses and Satellite Phones on an annually-basis as well as the emerging issues).
  • Establish crisis testing (Call Out Tests).
  • Establish Events Preparedness Plans.
  • Sends Bulk SMSs to employees whenever needed.

Reporting:

  • Preparing:
  1. Weekly and monthly reports.
  2. Post-incidents reports.
  3. Ad-hoc reports.
  • Preparing CM monthly dashboard.
  • Archives all the messages received by and/or sent from CMC hotline, and document the Log Book for all the incidents.

Job Requirements

  • Bachelor degree from a recognized university.
  • 3-5 years of experience.
  • Very good English both spoken and written.
  • Very good computer skills.
  • Very good communication skills.
  • Logical and analytical thinking.
  • Ability to handle stressful situations.
  • Multi-tasking capabilities.

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