Job Details
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Job Description
Incident Handling:
- Strictly follows CMC Incidents’ Notification and Escalation Matrix to send communications to the right recipients’ according to the established SLAs.
- Follows up with problem owners to ensure closing all the pending incidents as well as concluding the actions identified following major incidents.
- Reviews and updates CMC communication lists, Network SMS groups, Crisis Communication Guideline as well as all CMC documentations.
Crisis Handling:
- Schedules Crisis Conference Calls on Crisis Conference Bridge when needed.
- Manages the renewal of Crisis Communication Means (CMC Hotlines, Walkie-Talkie licenses and Satellite Phones on an annually-basis as well as the emerging issues).
- Establish crisis testing (Call Out Tests).
- Establish Events Preparedness Plans.
- Sends Bulk SMSs to employees whenever needed.
Reporting:
- Preparing:
- Weekly and monthly reports.
- Post-incidents reports.
- Ad-hoc reports.
- Preparing CM monthly dashboard.
- Archives all the messages received by and/or sent from CMC hotline, and document the Log Book for all the incidents.
Job Requirements
- Bachelor degree from a recognized university.
- 3-5 years of experience.
- Very good English both spoken and written.
- Very good computer skills.
- Very good communication skills.
- Logical and analytical thinking.
- Ability to handle stressful situations.
- Multi-tasking capabilities.