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Job Description
- Understand platform architecture and relevant mapping details to analyze and troubleshoot issues reported by clients/ business consultants.
- Implement and administer web applications.
- Develop and run database scripts for data migration, data cleansing, and data fixing.
- Develop web application reports.
- Responsible for analyzing and simulating issues reported by clients.
- Detailed analysis of the application trace log files to identify the possible cause of messages, missing columns and other type of issues.
- Collect and apply preliminary analysis on the queries hanging / performance delays, verify the database related table's indexes and communicate with PE to take needed action.
- Complex Issues: Evaluate the analysis done by technical consultant. Conduct a detailed technical analysis of Complex issues reported in the application. Provide the details of the analysis done to PE towards obtaining a fix.
- Document details of analysis and provide issue resolution to client wherever applicable.
- Assist the business support staff in analyzing the reported issues from a technical point of view.
- Responsible for doing final validation testing of the respective application after getting deliverables from the quality control and before they are submitted to the application. And should coordinate with business consultants to ensure that scenarios work well within the deliverable.
- Performs upgrade testing.
- Follow up with clients for closure of delivered issues.
- Follows up with the QC/PE team for timely resolution of issues.
- Maintain the support portal by professionally capturing and documenting the issue details followed by timely updates.
- Communicates status reports to reporting manager.
- Communicates to clients and team in a professional and timely manner.
- Maintain cordial relation with clients and team.
- Third party Integration support for the application:
- Understand the third party integration setup done.
- Detailed analysis of an issue reported in the third party integration interface by executing required selects and analyzing the relevant log files.
- Build standard queries to check the third party integration.
- Handle the responsibilities of the Assistant Manager / manager during his absence if the assistant manager is on leave or busy in any other urgent technical related matter.
- Preparation of platform training material according to upgrades or change requests.
- Provide technical account manager (TAM) services to clients (onsite consultancy).
- System administration and maintenance
Job Requirements
- SC. in Computer Science or equivalent is required.
- Excellent knowledge in writing SQL, stored procedures, functions, triggers.
- Good knowledge in Microsoft – Excel and PowerPoint.
- Proven experience in web reporting tools.
- Strong knowledge of object-oriented concepts.
- Good knowledge of C#, ASP.NET, Visual Studio .NET.
- Adequate knowledge in database administration Oracle/SQL Server.
- Technical experience is a must (background in banking, audit, finance, ERP, operations or investment application).
- Excellent communication skills in Arabic and English.
- Team player, willing to learn, and hard worker.
- Must have ability for critical and analytical thinking.
- Be a good problem detector and solver.
- Ability to manage efficiently in high-stress situations and willing to travel when required.
- Teamwork and good coordination skills.
- Ability to work in shifts system
- Knowledge of 80% of IFIN Table structure.
