Call Center Team Leader
Plan Med -
Faisal, GizaPosted 4 years ago164Applicants for1 open position
- 64Viewed
- 20In Consideration
- 26Not Selected
Job Details
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Job Description
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Delegate tasks and set deadlines.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics.
- Motivate team members.
- Discover training needs and provide coaching.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Encourage creativity and risk-taking.
- Suggest and organize team building activities.
Job Requirements
- Proven work experience as a team leader or supervisor.
- In-depth knowledge of performance metrics.
- Good PC skills, especially MS Excel.
- Excellent communication and leadership skills.
- Organizational and time-management skills.
- Decision-making skills.
- Degree in Management or training in team leading is a plus.
