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Technical Support Engineer (2 - VxRail)

DELL EMC
New Cairo, Cairo
Posted 4 years ago
81Applicants for2 open positions
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Principal Duties and Responsibilities:

  • Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers
  • Ensure that he/she is available to work in shifts and flexible with overall coverage for technical support to include weekends
  • Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue
  • Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability
  • Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues.

Job Requirements

  • Bachelors Computer Engineering or Computer science
  • 2 to 4 years of Relevant experience
  • French or German language is highly preferable
  • Virtualization - VMWare vSphere – VCP certified or relevant work experience
  • SAN/VSAN - Good knowledge of fibre channel switches
  • Ethernet Networks
  • Fluency in advanced troubleshooting skills, methodologies and processes
  • Broad system application and IT knowledge
  • High level of Adaptability (ability to quickly learn new technologies as required)
  • Customer facing experience.

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JobsCustomer Service/SupportTechnical Support Engineer (2 - VxRail)