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Job Description
- Extend after-sales support of clinical products.
- Exhibit product expertise during customer support and clinical training.
- Provide application production support by simulating a fast-paced call center environment.
- Coordinate with the sales organization in pre and post-sales support of the customers.
- Organize and deliver training through candidate screening workshops, forums, exhibitions, and seminars.
- Help service organizations to determine the nature of clinical equipment problems.
- Coordinate with Service Organization teams for training sessions at the customer installation site.
- Engage to develop customer training tools and offer relevant input for future products and services.
- Communicate customer information and problems as well as opportunities to Technical, Customer, and Marketing Support teams.
- Communicate with customers proactively improving customer satisfaction and loyalty.
- Communicate with customers to resolve problems and enhance customer satisfaction.
- Manage all company equipment in good and orderly condition.
- Resolve delivery of customer service and involvement in root cause analysis for problem-solving.
- Complete administrative activities and ensure product demonstration support.
Job Requirements
- Familiarity with biochemistry, biology, IVD (in vitro Diagnostic).
- 1 -2 years’ experience in laboratory diagnostics or biotech and/or medical technology.
- Familiarity with laboratory/analytical testing in a regulated clinical lab environment.
- Open-minded, with strong learning and adaptation ability.
- Excellent verbal and written communication and presentation skills.(Arabic, English)
- Ability to work with different teams in a multicultural and team player
- Excellent using MS Office ( WORD, EXCEL, POWERPOINT, and OUTLOOK).
