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Job Description
- Provide on-site installation, validation and Training of instruments
- Perform hands site troubleshooting, service and repairs
- Provide high level technical support to external customers at their location Provide on-site training to the customers Interface with cross functional work teams such as field applications, customer support/services, product management, and marketing/sales
- Develop Service technical documentation
- Timely and professionally handle field service calls and issues arising from the field service visits triage with field applications scientists as appropriate
- Timely complete and submit all required paperwork
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
- Other duties commensurate with the capabilities of a Field Service Engineer
Job Requirements
- Bachelor’s degree or equivalent technical qualifications in Biomedical engineering , Electrical, or Electronics engineer
- aware of service and maintenance of IVD lab equipment or high end Life Sciences or medical capital equipment.
- Working knowledge of MS Office, Excel, Word, and Outlook
