QC / QA Section Head

• Design information flow that best suit business needs, with respect to business changes, best practices, internal& External feedback and customer complaints.
• Coordinate and manage process excellence activities with internal stake holder to tackle improvement areas at information flow.
• Reflect enhanced workflow on company policies and procedures.
• Responsible of annual internal audit program effectiveness for all operational activities.
• Study customer complaints, raise necessary corrective and preventive actions, follow up complaint closure.

I had assigned as a project manager for many internal turn key projects that take place at different business areas (Supply Chain – Capacity Calculation – ERP Project Implementation - Layout optimization – Financial process documentation …etc.)

Since 2009, I started to lead a team of 3 quality engineers, to develop quality assurance activities and internal audit program. Since then, I managed QA team performance set their KPIS, and follow up targets achieving.

I successfully trained more than 4 engineers whom internally headhunted to various positions.