Job Details
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Job Description
Main Job Duties:
- 1st line support for end users.
- Escalates non solved issues to the higher level(s)
- Administrates and maintain the IT HW and SW
- Applies the IT standards as per the latest approved guidelines.
- Follows up the security measures and policies
- Does the maintenance plans as per the agreed schedules.
- Resolves systems errors and problems as they occur applying the appropriate fixes to these problems
- Uses, updates and adds issues logs to the IT knowledge base
- Handles IT tickets life cycle via the service desk system
- Delivers logs, issues analysis, systems reports & KPIs on time
Job Requirements
- Bachelor Degree (Electronic Engineering or Computer Science)
- 0 to 2 Years of experience in the same position.
- Problem Solving
- Time management skills
- Logic thinking
- Excellent command of English.
- Good HW & SW troubleshooting techniques
- MS applications install , support and troubleshoot
