IT Service Desk Specialist

Confidential Company - Cairo

78
Applicants for
2 open positions
78
Seen
2
Shortlisted
52
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Vacancies:
2 open positions
About the Job

Primary Duties & Responsibilities:

  • Take calls/tickets during high volume periods. Manage incidents in the Service Desk system.
  • Queue Management. Ensure incidents are routed to the appropriate support team.
  • Evaluate tickets for Trending. Draft Knowledge Base Articles personally or work with engineering leaders for repeat issues.
  • Compile comprehensive and accurate reporting of all resource usage, including project tracking, incident tracking and resolution, status, and management.
  • Provide users with (IT) services through a service desk function.
  • Other duties as assigned.
Job Requirements

Specifications:

  • Bachelor’s degree in Information Services/Computer science.
  • Must have a bachelor’s degree from (AUC, GUC, OR AAST) Only.
  • Experience: from 0 – 2 years.

Required Skills:

  • Must have the ability to work well with people from many different disciplines with varying degrees of technical experience.