Job Details
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Job Description
Primary Duties & Responsibilities:
- Take calls/tickets during high volume periods. Manage incidents in the Service Desk system.
- Queue Management. Ensure incidents are routed to the appropriate support team.
- Evaluate tickets for Trending. Draft Knowledge Base Articles personally or work with engineering leaders for repeat issues.
- Compile comprehensive and accurate reporting of all resource usage, including project tracking, incident tracking and resolution, status, and management.
- Provide users with (IT) services through a service desk function.
- Other duties as assigned.
Job Requirements
Specifications:
- Bachelor’s degree in Information Services/Computer science.
- Must have a bachelor’s degree from (AUC, GUC, OR AAST) Only.
- Experience: from 0 – 2 years.
Required Skills:
- Must have the ability to work well with people from many different disciplines with varying degrees of technical experience.
