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Store Manager | AF Retail | Riyadh

Al-Futtaim
Riyadh, Saudi Arabia
Posted 4 years ago
122People have clicked1 open position
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Job Details

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Job Description

Drive Sales

  • Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
  • Challenges the team to improve performance compared to business and shape of chain using relevant metrics.
  • Engages with RO colleagues to enlist support for local opportunities that deliver sales growth for the store.
  • Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
  • Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.

Layout and Look

  • Delivers store proportionality and implements events with impact and commercial focus.
  • Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered with authority.
  • Ensures ticketing and VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
  • Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer.

Stock Management

  • Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.
  • Challenges the availability of NOOSE lines , keep the team informed about NOOSE lines and focuses on to ensure required availability ratio of NOOSE lines.
  • Regularly reviews stock management process and stockholding areas with direct reports to identify areas of risk and initiate action.

SERVICE

Service Standards

  • Actively demonstrates and role models service – Doing the right thing generating excitement and commitment to Service.
  • Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement.
  • Reviews the service offer across the store with respect to the business model and customer demand to ensure that service levels are consistently delivered and demonstrates an understanding of the services offered by competitors in key business areas.
  • Drives the internal assessment process for ensuring service standards are driven on a daily basis and walks and talks service at every opportunity.
  • Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.
  • Ensure the elements of The Service Pyramid is in place to provide an easy to shop environment and staff are consciously delivering Rhythm and Routine, Basic Services and Delight. (Clean, nice smelling, well maintained, proper music, shopping tools in reach, staff well-presented and engaged on floor, at tills and fitting rooms, etc.)

Service Measurements

  • Analyses Mystery Shop and CSI report to identify areas for improvement and implements an action plan. Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement.
  • Fully exploits the service awards budget by rewarding and recognizing excellent service in store on a regular basis supported by clear communication.

STANDARDS

Compliance

  • Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and th &

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