Front Desk Officer

Front desk responsibilities:

• Welcoming visitors and parents.
• Answering emails and walk-in inquiries in a helpful manner and ensuring that appropriate actions are taken in a timely manner.
• Liaising with all departments for any inquiry.
• Communicating with parents, receiving and passing on information between parents and teachers.
• Handling all transportation changes through emails and doing all the requests on the system.
• Signing out all students on the system at dismissal hour.
• Signing in/out all visitors/parents on the system during school day.
• Confirming the attendance of primary or secondary students on the system and calling parents to ascertain reasons for students’ absence.
• Updating late students on the system.
• Assisting parents with the lost and found the office.
• Arranging meeting for the parents with the head of years or teachers.
• Assisting students to contact parents from school.
• Printing the attendance of the CCA.
• Making payment orders for the assessment and working closely with the Admission department.

Call Center: (2 hours)

• Answering all incoming calls to college, dealing in a friendly yet professional way and in a timely manner.
• Handling all tasks till the end, and making sure that all tasks are resolved.
• Identify caller needs to know where to transfer the call for the best experience, always use the warm transfer so the person doesn’t repeat himself.