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Job Description
Job Description
- We are hiring a Customer Service Representative to manage customer queries and complaints,
- You will also be asked to do the following:
- Process orders, modifications, and escalate complaints across a number of communication channels.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Bachelor's degree or equivalent.
- Having strong self-control.
- A commitment to excellent customer service.
- Understand the sales process.
- Comfortable using a computer (Word, Excel, PowerPoint, and outlook).
- Experience working as a customer service.
- Excellent command of the English language.
- Able to work comfortably in a fast-paced environment.
