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Job Description
Frontline Customer Reception Host - Toyota Al Futtaim - Dubai - Band C
- An exciting opportunity has arisen for an engageing, confident, well-presented frontline customer centric Reception Host within one of our leading Toyota Service Centre in Dubai!
The Position:
- To provide full support to all customers visiting Al Futtaim Motors. To be the first point of contact to welcome and identify customers’ needs.
- Ensure customers are given the Worlds Warmest Welcome when entering the branch. To guarantee 100% Score in the performance indicators.
- Establish the reason for customer visit and direct to appropriate department ensuring the customer needs have been met which in turn will guarantee 100% score in performance indicators
- Responsible to ensure all customers with appointments are directed to the correct Service Advisor. The aim is to give a smooth transition from entering the branch to introduction to Service Advisor in turn making sure the customer receives a professional service.
- Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.
- Raise customer complaints and escalation to the Reception Manager in a timely manner to ensure customer receives complete solution to his problems/concerns.
- Ensuring all incoming phone calls are answered, appointments are scheduled/rescheduled based on customers by coordinating with Customer Engagement Contact Centre.
Job Requirements
Requirements:
- 2 -3 years front line customer service / reception experience - ideally within a service center or automotive environment
- If you think you have what it takes to fulfil our requirements, please apply today!
- We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
- Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
- As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
