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Service Advisor - Toyota Al Futtaim - Dubai

Al-Futtaim
Dubai, United Arab Emirates
Posted 4 years ago
44People have clicked1 open position
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Job Details

Experience Needed:
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Job Description

  • Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
  • Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
  • Able to provide detailed explanation on jobs to be carried out on vehicle.
  • Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
  • Ability to advise customers on the required vital jobs.
  • Should have flair for Selling Value added Services, Service Contracts and accessories.
  • Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
  • Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
  • Raise Warranty approvals
  • Raise special orders for parts not available and follow up and keep customer informed.
  • Prepare Invoices on DMS and arrange for Active delivery of vehicles.
  • Follow up payments of credit customers and ensure collection within stipulated time.
  • Regularly monitor orders raised by him and ensure timely billing.
  • Conduct post service follow up to ensure customer satisfaction.

Job Requirements

Minimum Qualifications and Knowledge

Automobile related diploma/certificate - ideal
UAE drivers license

Job Specifc Skills:

  • Good communication skills (both written and verbal)
  • At least 2 years of relevant experience
  • Must have a good command of the English Language.
  • GCC experience preferred

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

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