Senior Service Engineer (Elevators & Escalators)

JOB PURPOSE:

• Responsible for Achieving Annual Turnover with planned Gross Margin, ensuring 100% customer satisfaction and ensuring the on time contract renewal, Ensure a reduced breakdown ratio or in line with manufacturer standards and achieve casual jobs as budgeted.

KEY ACCOUNTABILITIES:

• To ensure the AMC contracts are renewed on time with increased rate
• To ensure the AMC & Casual job payments are collected on time
• To ensure the Profit and Loss rate achieved as per budget.
• To ensure customers are satisfied during the maintenance and renew the contract on time
• To ensure the customer satisfaction survey are done yearly and customer complaints are addressed promptly on time.
• Identify the potential customers and submit the quote for equipment upgradation and convert to casual job orders
• Conduct market study and ascertain the old unit and convert to modernization jobs,
• Engineer should be able to meet and minimize the breakdown ratio as targeted, liaising with Manufactures and ensuring the equipment’s are shutdown not more than 24 hours
• Ensuring the PPM & Repair works are carried as per schedule
• Ensure the spares parts available to maintain the equipment as per manufacturer standards
• Ensure the replacement of defective spares are done proactively in line with manufacturer recommendations
• Plan effectively for completion of casual jobs.
• Understand client’s requirement and develop quality plan.
• Adhere to Quality Procedures of company QMS, maintain the reports.
• Organize Third party inspections as per client requirements and ensure no major snags.
• Good knowledge in international / local standards
• Able to train the service team regularly to attend breakdowns in multiple brands