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Job Description
JOB PURPOSE:
- Responsible for Achieving Annual Turnover with planned Gross Margin, ensuring 100% customer satisfaction, Safety and Quality, Ensure a reduced breakdown ratio or in line with manufacturer standards and achieve casual jobs as budgeted.
KEY ACCOUNTABILITIES:
- To support the AMC contracts are renewed on time and new contract upon expiry of Warranty period.
- To ensure the AMC & Casual job payments are collected on time
- To ensure customers are satisfied during the maintenance and renew the contract on time.
- To ensure the customer satisfaction survey are done yearly and customer complaints are addressed promptly on time.
- Identify the potential customers and support engineer to submit the quote for equipment upgradation/Modernization and convert to casual job orders.
- Supervisor should be able to meet and minimize the breakdown ratio as targeted, liaising with Manufactures and ensuring the equipment’s are shutdown not more than 24 hours
- Ensuring the PPM & Repair works are carried as per schedule
- Ensure the replacement of defective spares are done proactively in line with manufacturer recommendations and ensure availability of spare parts.
- Plan effectively for completion of casual jobs.
- Adhere to Quality Procedures of company QMS, maintain the reports and doing regular Safety Inspection.
- Ensure no major snags during Third party inspections.
- Able to train the service team regularly to attend breakdowns in multiple brands
- Ensure service teams are trained for new product upgrades
- Adhere to and ensure compliance with company safety standards and procedures
- Achieve company’s HSE objectives.
Job Requirements
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications, Certification and Knowledge:
- Degree/Diploma in Mechanical or Electrical or Electronics & Communication discipline
- Good knowledge in MS office.
- Should possess UAE Driving License.
Minimum Experience:
- 10 years of experience in elevator and Escalator Industry.
- Experience in GCC countries is added advantage
Job-Specific Skills:
- Strong Analytical and Trouble shooting skills
- Create enquiries for upgradation/modernisation of elevators/escalators
- Understanding the international standards of equipment’s
- Preparation of Method Statements for Repair and casual jobs.
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