Job Details
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Job Description
JOB PURPOSE:
- The Sales Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
KEY ACCOUNTABILITIES:
- Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks.
Description:
- Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
- Participates in and attends all store meetings and other related functions
- Represents a positive attitude toward the merchandise, the brand and the company
- Participates in all inventories
- Assumes and completes other duties as assigned by store management.
- Meets or exceeds weekly sales targets
- Satisfactorily completes all duties as assigned by management
- Is punctual and adheres to designated work schedule
- Is flexible and works well with peers and management to accomplish duties
- Follows M&S Policies and Procedures 100%
- Performs housekeeping duties as required
- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
- Greets customers immediately upon entering the store with a smile and sincere non business like greeting
- Provides customers with current relevant information
- Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
- Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
- Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.
JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job
- The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
- They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day and be required to life stock.
- They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, fast moving stock, consumer good, fashion, etc. Most importantly they should be able to work as part of a sales team.
Job Requirements
QUALIFICATIONS, EXPERIENCE, & SKILLS:
- Minimum Qualifications and Knowledge: High School Degree
- Minimum Experience: 1-2 years of retail sales experience
- Job-Specific Skills: Good verbal communication skills, Some heavy lifting, Ability to stand for a minimum of 8 hours,