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Call Center Representative

Allianz
Dokki, Giza
Posted 4 years ago
305Applicants for3 open positions
  • 14Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

Main Duties:

  • Receive all customers phone queries, requests or complaints from all the distribution channels.
  • Identify the clients’ requests, queries and complaints together with accurate recording on the relevant workflow system.
  • Handle clients queries or requests and coordinating with the relevant departments as needed in order to proceed with their requests.
  • Upon receiving the client's desire to cancel the policy, communicate with the clients to retain them and save the business.
  • Provide the clients with all the requested documents and letters in accordance with the CSC responsibilities as well as any written feedback regarding queries and complaints.
  • Maintain close follow up on all client requests ensuring prompt and regular feedback as required.
  • Keep up to date knowledge about the company’s policies and procedures that affects responsibility implementation.
  • Assures the clients updating data on the database to facilitate future communication.
  • Handle and follow upon any assigned project and commit with the set deadline.

Job Requirements

  • From 0 to 2 Years of experience in Customer service
  • A good command for using Microsoft office especially Word, Excel & PowerPoint as well as Microsoft Outlook.
  • Good Command of Writing & Speaking English.
  • Experience in Call Center is an asset.

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