Browse Jobs
For Employers
Post JobLog inGet Started

Call Center Agent - Collection

Hadaf Al Khaleej Collection services
Giza, Giza
Posted 4 years ago
51Applicants for4 open positions
  • 14Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • 100% of his / her time is allocated to collections.
  • Study all cases in the queue and come up with action plan for each case.
  • Prioritize the cases in the queue and implement the collection action plan effectively and efficiently.
  • Apply all collection techniques and reporting the serious problems to his / her superior.
  • Follow-up (calling debtors, sending Legal Notices, meeting the debtors under the direct supervision of the Team Leader if necessary).
  • Contact the customers through available contact numbers; otherwise use the technology to trace the customers
  • Make filed visits effectively for all necessary cases
  • Making his/ her utmost best and efforts before deciding on the returned cases.
  • Ensure that all customer queries, complaints and suggestions are handled effectively and reported to his/her superior.
  • Ensure the accuracy of all payments made by debtors.

Job Requirements

  • Experience in customer service
  • English language
  • Proficiency in using programs (MS-Office)
  • Good communication skills
  • Minimum 1 year experience in a financial institution/customer service
  • Experience in dealing and negotiating with difficult people.
  • Maximum age 38 years old.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCall Center Agent - Collection