Job Details
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Job Description
Job Description:
- F&I sales- Lead and develop a team of high performing Finance & Insurance Managers across the UAE for a specified brand (s) working in collaboration with the brand sales management team. You will be responsible for driving the achievement of set Finance & Insurance KPIs, meeting monthly and quarterly targets, whilst maintaining a high level of both customer and employee engagement.
- Project work- Develop and lead sales and process related work packages and subprojects within the implementation of the captive finance operation to ensure sales processes are optimized and product value proposition is maximized.
Key Responsibilities:
- Managing and developing a team of efficient managers for F&I sales
- Lead and motivate a team of F&I Managers who are fully embedded within Al-Futtaim dealerships
- Managing and developing the required skillsets in F&I Managers on the front-end sales process, F&I products and customer retention
- Driving the Al-Futtaim employee engagement program by leading impact planning sessions, developing action plans and designing initiatives to bolster engagement
- Fostering collaboration and transparent communication among F&I Managers and all dealership staff by creating effective relationships with peers in the wider Al-Futtaim automotive business
- Proactively identifying opportunities for sales process improvement as well as lost deal analysis
- Produce and review AFF MIS Reporting for all Sales Associates and F&I Managers looking to identify opportunities for improvement, and seek best practices
- Collaborate with Senior ARM, AFF and brand marketing and management teams to participate and improve upon in-house brand promotions/campaigns and roll out to the sales force
- Ensure that captive finance related sales to-be-processes and business requirements are properly designed and integrated in overall dealership sales processes
- Contribute to the roadmap for digitizing the in-dealership sales process and online credit application activities
- Utilize the customer journey framework to support sales and trade cycle management (TCM) initiatives with the objective to implement a retention process from the F&I Manager perspective
- Closely collaborate with TCM Manager, L&D and TCM partner to develop training and coaching skillset.
Job Requirements
- Education, Experience & Skills:
- Education: Bachelor’s degree required
- Minimum Experience and Knowledge: Minimum of 5 years work experience predominantly in a sales / business development role
Job-Specific/Technical Skills required to complete the tasks:
- Strong knowledge of Automotive Sales Process at dealership level
- Understanding of the Automotive Finance process within the UAE
- UAE Insurance product and process understanding
- Ability to build, implement and deliver F&I training programmes
- Engaging motivator
- Outstanding interpersonal, facilitation and presentation skills
- Ability to influence and gain commitment at a Senior Management level
- Strong quantitative and analytical skills
- Languages: Fluent English & Arabic
