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Job Description
- Manage the process and delivery of cargo transported by Vessels, trucks and tractor-trailers
- Monitor freight conditions, delivery status and customer concerns. They strive to meet production goals by planning employee schedules and taking care of other administrative functions.
- Interface with customers, drivers and other employees on a daily basis, so he must be able to maintain good interpersonal relationships.
- Analyses the operations processes and coordinates with sales and customer service departments to maximize the number of jobs being handled.
- Coordinate the movement of cargo from origin to foreign destination including the logistics of moving the cargo itself; the creation of documents to facilitate the movement; dealing with the customer service requirements of the shipper or their agent.
- Responsible for all aspects of moving import/export cargo from origin to destination inclusive of the customer service responsibilities.
- Work with Pricing Analyst and Sales in passing information that is pertinent to both departments with the goal of increasing sales
- Prepare of Inbound Entries
- Create Bill of Lading to facilitate the movement of cargo from Egypt or to Egypt.
- Handle all of the customer service requirements in dealing with the shipper, supplier, consignee and any other agents or forwarders involved in the shipment.
- Ensure that all bill of lading to be audited to ensure that the correct rates populated our bill of Lading
- Create cargo on hand reports and transmission of such reports to customers to keep them advised of their inventory
- Create Shipper’s Export Declarations on behalf of those shippers requiring such.
Job Requirements
Education: Bachelor Degree or equivalent preferably in Transport/Logistics Management
Years of experience:
- 5-8 years of experience in the Logistics field with excellent ability to work within a software system designed for LCL/FCL logistics,
- Make good and timely decisions, provide excellent Customer Service skills; likes or in stressful situations & work across departmental lines with other areas such as Warehouse Operations.
- Carrier Customer Service departments and equipment management departments
Computer skills: MS Office, Excel, Power Point
Language skills: Excellent English is essential, Good verbal and written communication skills and Ability to speak and understand English with clarity
