Job Details
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Job Description
Job Description:
The purpose of the job is to support and monitor automation and digital transformation projects under supervision of the Manager OPEX to ensure successful systems developments, UAT, rollout and trainings and to actively contribute towards improved business processes and efficiency across multiple business units.
Key Responsibilities:
Project Management
- Monitor automation and digitization (A&D) projects to ensure new development/change supports business requirements
- Contribute to the planning and development of A&D projects
- Support the coordination and management of A&D projects
- Support all automation and digital transformation initiatives
- Diligently track automation and digitalization projects throughout each milestone to measure progress
- Ensure risk mitigating actions are in place, managed, and escalated as appropriate
Coordination and Communication with Stakeholders
- Communicate with stakeholders regarding project needs and goals.
- Understand business need and requirement and transform them into IT system designing automation solutions
- Ensure that any changes / enhancements to existing projects are passed on to the relevant parties
- Keep all stakeholders informed of time, plan and progress in a timely manner
- Chase up outstanding/overdue actions to help maintain the pace with resolution of queries
Operational
- Organize, attend and participate in stakeholder meetings, document and follow up on important actions/decisions from meetings
- Prepare necessary presentation materials for meetings
- Support in UAT, preparation and review of test cases, reporting of defects and preparation of test reports and validation of result.
- Verify the automation output, comparing it to the requirements, and provide feedback for approval or rejection
- Support the automation and digitalization initiatives already implemented.
- Completing administrative tasks assigned by the Project Manager in an efficient and timely manner ensuring delivery accountability is in place across the projects
Documentation of Process and Procedures
- Follow project governance in all projects in totality
- Document SOP changes based on system enhancements or automation and digitization initiatives
- Review preliminary process information and process documents&
Job Requirements
Qualifications, Experience & Skills:
Education:
- Diploma/Bachelor’s Degree in relevant field
Minimum Experience and Knowledge:
- 3+ years’ experience in business process modelling, analysis and functional design, writing business and process documentation, system/data analysis and data integration
- 2+ years’ experience of working in a project or change management environment
- Experience in project managing consumer finance products is highly desirable
Job-Specific/Technical Skills required to complete the tasks:
- Knowledge of project management terminology, tools and techniques
- Professional knowledge of MS Office
- Ability to keep track of multiple project schedules and change requests, repeated follow up for timely resolution
- Proven ability to recognize issues and develop business solutions
- Experience in utilizing computer technology used for communication, data gathering, application testing and reporting
- Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical co-workers
- Lean Six Sigma Green Belt certified would be an advantage
Behavioural Competencies:
- Analytical Problem-Solving Skills
- Communication
- Continuous Learning
- Customer Focused
- Planning and Organizing &
