Transition Lead

Demand Role :

• Act as account manager for the Service line he is working on , to be aware of the new opportunity coming and act proactively on making it happen

Business Case management :

• Follow up on the BC related to his account starting from its creation to its approval
• Update all details of the BC in the Database

Transition :

• Day to day interface to the Service Owner and SSC delivery manager
• Collect Service Specification, recruitment requirements and service prerequisites from the Service Owner.
• Work with Transition architect to get transition designs
• Ensure Purchase order are raised correctly to the SO before service is operational .
• Defines and own the transition schedule and project plan
• Create and maintain the project RAAID log.
• Organise the activities of the transition project
• Ensure production and sign off of the project deliverables
• Organise and chair project governance meetings
• Provide reports on transition status to transition coordinator
• Tracks activities executed by supporting roles and ensure timely completion of those activities (such as travels, procurement, logistics, connectivity, security/BCP, knowledge acquisition and transfer, etc.).
• Manage and report transition different activities: Service scope, Timelines,

User access management :

• Check/Organize availability and access requirements for the support entities
• Organize set up of User Accounts (OPCO, Support companies, Service Desks etc.)
• Check requirements for User Accounts
• Organize set up of User Accounts
• Check requirements for foundation data
• Organize set up of Content
• Test availability of content
• Service Specific Tools for OPCOs
• Identify needed support tools
• Check access/permissions for 1st Level support