Customer Service (Call Center) Supervisor
Centro -
Maadi, CairoPosted 4 years ago334Applicants for1 open position
- 303Viewed
- 21In Consideration
- 281Not Selected
Job Details
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Job Description
- Communicate with different departments on Operational requirements through the proper communication channel.
- Reporting strengths and weaknesses that can potentially affect operations performance with appropriate actionable time-frame through day-to-day operational analysis.
- Achieve performance targets and create improvement opportunities to ensure employee retention. Achieve optimum performance and employee satisfaction.
- Motivating and empowering staff through creating a fair and healthy workplace, developing employees in every contact point, and providing them with the appropriate authority level.
- Provide performance tracking and take decisions on improvement opportunities.
- Act as an action taker to achieve preset goals, explore new ideas, technologies, and methodologies that could be applied to the Account.
- Create departmental related reports on periodical basis through tracking, measuring, and monitoring department performance.
- Coach, develop, monitor and follow up on team members’ performance for improving productivity and skills competencies.
Job Requirements
- Must have an excellent command of both written & spoken English.
- Excellent communication skills including business writing skills.
- Good working knowledge of MS office.
- Willing to work overnight and during weekends if needed.
- Must be charismatic, creative as well as presentable.
- Having an excellent written and verbal communication skills.
- Having high attention to details.
- Problem solving and team oriented.
