Job Details
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Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Job Requirements
- Graduates only
- Very good in English
- Good communication Skills
- Interesting in gaming & video-game knowledge
- Experience in Customer Service
- Able to work in rotational shifts / full time
- Able to work under stress
- Experience in dealing & negotiating
