Call Center Specialist

• Vezeeta is a groundbreaking healthcare startup in MENA, with over three million users, a growing portfolio of products, and an expanding geographical footprint. As talent flocks to land in our nest, we single out the most promising caliber and set of skills that would add value and diversity to our team in the MENA region.
• Vezeeta’s disruptive strategy, proven working model, and strong financial backing from major Saudi, global, and regional investors earned it a rank by Forbes as one of the top three startups in MENA. The company currently operates in Egypt, Saudi Arabia, UAE, Jordan, and Lebanon. And we’re far from done!
• Focused on improving the way healthcare services are deployed, for both patients and providers, Vezeeta revolutionized the healthcare industry. Using proprietary digital cloud-based solutions, the company transformed clinic and physician bookings by creating a singular platform enabling comprehensive access to healthcare providers of every specialty across a multitude of insurance purveyors and medical networks.
• Our vision is to create a transformational experience for online healthcare access!
• We're looking for our front-line Vezeeta ambassadors who are able to assist our patients with their queries and requests. If you are presentable, with superior communication skills and have experience in Customer Service, this is the job for you.

Here’s what an ordinary day looks like, you will:

• Manage large amounts of incoming/outgoing calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet the team's qualitative and quantitative targets