Job Details
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Job Description
Key Responsibilities:
- Guarantee that each solution given by the agents to the customers is optimal, or else address each gap with permanent solutions that prevent the gap from reoccurring.
- Curate a complete knowledge base that is lean, relevant, easy to search and easy to read by customers and by the support agents.
What you will be doing:
- On a daily basis you will:
- Perform deep and detailed analysis on tickets using the highest standards, find the deepest root-cause, and address them fully.
- Curate and build a High-Quality, lean and relevant knowledge base to empower customers to self-service and enable agents to provide wow! solutions
Job Requirements
Candidate Requirements:
- A technical university degree in an IT related field of study
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At least 5 years of experience in and of the following positions:
- Software developer, Software architect, DevOps, Database Administrator, Advanced technical support engineer (L3 or equivalent)