Job Details
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Job Description
Key Responsibilities:
- Write edgy, clear, and effective content.
- Extract tacit knowledge into an explicit, digitized format.
- Be a voracious learner and become certified in multiple products and technical domains
What you will be doing:
On a daily basis you will:
- Take technical information and boil it down into concise, world-class articles that are easily found by customers and support agents.
- Interview subject matter experts and marshal all the information required to meet the objective of the article.
Job Requirements
Candidate Requirements:
- Bachelor's degree in journalism, instructional design, English or communications.
- Customer support and web design experience are very helpful.
- Experience as a technical writer or e-Learning author.