Job Details
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Job Description
- Typical L1 agents are trained to handle a few dozen of the most basic use cases. In our organization, as an L1 agent, you will WOW the customer with your deep knowledge of the product covering hundreds and hundreds of use cases.
- L1 Agents have excellent customer service, exceptional communication skills and have a desire to continually be challenged in learning new products. L1s are expected to quickly resolve a customer issue or escalate to other groups if beyond their scope.
Job Requirements
On a daily basis you will:
- "WOW" our customers with your depth of knowledge of product
- Resolve or elevate tickets and calls, and
- Learn new products continually
Candidate Requirements:
To excel in this position you will need to:
- Be a Voracious Learner - Has the desire and ability to become a deep expert in hundreds of use cases across multiple products
- Have a Take Charge Attitude - All the expertise in the world is useless if you can’t own finding the solution, and telling the customer exactly what needs to happen to solve the problem
- Be a Great Communicator - Communication allows the agent’s deep product expertise to shine through to the customer. Misunderstandings or unclear solutions will disqualify a candidate
