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Job Description
- Ticketing reservation Agent ( Amadeus )
- Handling daily requests
- Able to achieve target
- Issuing, modifying or cancelling flight tickets
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
- Deal with occurring travel problems, complaints or refunds
- Enter data into our software and maintain client files
- Network with tour operators
- Confirm and modify flight reservations.
- Ensure that colleagues and customers follow proper procedures.
- Administer all booking requests and respond to all inquiries in a timely manner
- Follow-up with different cases
- Booking all Travel Services needed
- Provide quick response to urgent cases
Job Requirements
- Experience from 2-4 years ( Air ticket booking , issue & Refund)
- Amadeus certificate is must ( ( Basic & Advanced )
- Very good to excellent command of English language
- University graduates
- Knowledge of travel industry terminology and good grasp of geographical flight routes/airports specially for GCC market.
- Outstanding communication skills
- Willing to work on rotational shifts
