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VP of Professional Services ($ 200k/Year) Remote Work

CrossOver
Cairo, Egypt
Posted 4 years ago
36People have clicked30 open positions
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Job Details

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Job Description

  • The VP of Professional Services will be expected to run deep-dives into problem-solving with their teams and leverage past technical expertise in Software Development, Quality Assurance, Advanced technologies and automated deployments using CI/CD tools.

  • This exciting opportunity allows those who can rise to the challenge, to integrate a factory-style approach to the acquisition, integration, and support of a variety of products in our vast and rapidly growing portfolio.
  • You will report directly to the Senior VP of professional services. Under his leadership, you will understand how our factory style approach allows creating unified processes that can be implemented across our portfolio and integrated into newly acquired companies.
  • Establish world-class standards and technical operations to produce consistent, high-quality deliverables across dispersed, global teams.
  • Hire, train and manage a team of IT professionals and their managers.
  • Be able to define metrics to measure your team’s performance using our own software-based tool to improve processes, staffing, and productivity in order to deliver top-quality customer success on every deliverable while achieving productivity improvements.

Throughout your time with us, you will:

  • Create ongoing economies of scale, enabling our organization to become more effective and efficient as it grows.
  • Utilize the productivity tool, WorkSmart Pro to manage a remote team and drive productivity to ensure customer success on every project.
  • Utilize data from WorkSmart Pro to drive quality to perfection and achieve 25% quarterly productivity improvements.
  • Document and communicate policies and procedures.

Job Requirements

  • University degree (BS, MS, or PhD) in either Computer Science, Computer Engineering, Mathematics, Physics or Information Technology.
  • 2+ years of experience as a software engineer, directly writing software product code OR a technical consultant, directly customizing, configuring, and integrating software for customers.
  • 5+ years of experience managing delivery of technical projects or services to external customers.
  • Extensive experience in leading a large organization of 50+ individual contributors.
  • Perfect spoken and written English.
  • Ability to communicate with several diverse techno-functional teams.
  • Experience in overseeing the implementation process of client-facing SaaS projects.
  • Skilled at communicating effectively with software engineers, technical customer support teams and project managers.

Nice to have:

  • Willingness to unlearn management styles that you used before and re-learn how to manage a team under our own “Worksmart Pro” productivity management model.
  • Strong organization skills, experience leading and working across large multi-functional teams with direct and indirect influence.

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